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eBay ABOUT US ABOUT US Tools Gone Mad is an online retailer focused on supplying brand new, quality and genuine products at competitive prices with exceptional service. We have been trading successfully on eBay since 2007. We are an Australian GST Registered Business. We supply a Tax Invoice with every purchase. CLOSE PAYMENT PAYMENT PayPal: For fastest despatch please use Paypal (usually instant if linked to your bank account or credit card)as this will ensure your order is shipped as quickly as possible. Please note that if you choose the PayPal e-Cheque option, your payment is not instant and may take 3-5 days to clear depending on your bank. We will only ship to your registered eBay or PayPal address – no exceptions. Please understand that this is due to seller and buyer protection policies. If you want us to ship to a different address please change it during checkout. Bank Deposit: If you would prefer to pay by Bank Deposit we can provide you with our account details. Direct Deposit can take 2-3 business days for payment to clear. Please leave your eBay username as reference to allow us to easily identify your payment. We will post the next business day after a cleared payment to our bank account. CLOSE SHIPPING SHIPPING DOMESTIC SHIPPING Our commitment is to ship the next business day. Depending on your address and the item to be shipped, some orders may incur a small surcharge. We can only ship to your registered eBay or PayPal address. If you want us to ship to a different address please change it during checkout. All orders are shipped via Australia Post eParcel or by Courier depending on your location and the size of your order. Tracking is available on request so please don’t hesitate to ask if has not already been uploaded to eBay. Some orders cannot be sent to a PO Box and we may request a physical address. Normal Delivery Estimated delivery times after dispatch for delivery are: Brisbane Metro: 1-3 business days Sydney Metro , QLD Country Near, ACT: 3-4 business days Melbourne Metro, NSW Country: 4-5 business days Adelaide Metro, VIC Country, Tasmania: 5-6 business days Perth Metro, Far North Qld: 5-7 business days WA Country Near, NT: 6-8 business days WA Country Far, NT Far, External Territories: 8-12 business days Express Post Option Some of our listings offer an Express Postage option. Express deliveries are delivered the next business day if your location is within the Express Parcel Network. For locations outside the Express Parcel Network delivery will be faster than regular post but not guaranteed to be next business day. INTERNATIONAL SHIPPING International shipping is being made available progressively to selected countries. At this stage we are only shipping to countries where we have confidence delivery will occur in a reasonable timeframe. If your country is not yet in our shipping destinations and you would like a quote, please message us through eBay and we will be happy to give a response one way or the other. Orders are shipped with Australia Post “International Post Standard” which is tracked and insured to $100 AUD. Delivery estimates of 7-15 business days may not be completely accurate due to current and ongoing international events. All duties and taxes (where applicable) on entry to your country are the customer’s obligation. Orders cannot be returned to sender if you choose not to pay customs charges and we cannot pay them on your behalf. If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result. RESTRICTED OR DANGEROUS ITEMS, COMPLIANCE AND CERTIFICATION IN DIFFERENT COUNTRIES: Different countries have different rules and certification requirements for different products. An example of this is tools for the electrical industry including hand tools rated for use to 1000V. What is legal in one county, may not be legal in another. Knives and blades (including kitchen knives and box cutters) may be subject to import restrictions in some countries. Customs may intercept and confiscate items considered restricted by your country’s laws. By purchasing these types of items (not limited to the examples) from our store, you are accepting responsibility for knowing and complying with your country’s standards and requirements. You are also acknowledging that you are over 18 years of age, or whatever age limit applies in your country, for legally allowing you to own and purchase these items. We will not accept a return or provide a refund on the basis that you failed to conduct this due diligence. CLOSE TERMS TERMS Buyer Use At Their Own Risk. Under no circumstances shall Tools Gone Mad Pty Ltd or any employee be held responsible for any damage or personal injury resulting from the use of these or any tool or accessory sold. Owners assume all risk when using items they have purchased. This is a term of the sale you agree to when purchasing any item from Tools Gone Mad Pty Ltd. Your confirmation to buy is an agreement to these terms of sale. We are not obligated to provide instruction on the use of any products sold. Please Note: Where a Product Manual is supplied, it is the responsibility of the purchaser and end user to read all safety warnings, instructions, illustrations and specifications provided with the power tool to minimise risks involved in the operation of the tool. Failure to follow all instructions may result in electric shock, fire and/or serious injury. RETURNS POLICY Change of Mind Tools Gone Mad Pty Ltd will provide a 30-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 30 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging as we have to be able to resell the item as NEW again. Please note that we do not offer Free Returns. This service is available by subscribing to eBay Plus but not through us. You will be responsible for all shipping costs including the original postage charge even if your item was sent “Free Postage”. Dead on Arrival (DOA) or Faulty Item Cases Tools Gone Mad Pty Ltd will provide a 30-day return policy from day of invoice on all items. If the purchaser finds that the item is not as described, or damaged due to insufficient packaging, or dead on arrival, then a replacement or refund will be processed according to the customer’s preference. The cost of returning the item will be met by Tools Gone Mad Pty Ltd. No fees will be administered to the customer. Warranty Claim and Returns Procedure In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Tools Gone Mad Pty Ltd via eBay messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases, the return postage fee will be shouldered by the customer. Once item has been received, inspected and assessed, a repair, replacement or refund payment (whatever is applicable to the circumstance) will be completed. Tools Gone Mad Pty Ltd will cover the cost of returning the repaired or replaced item within the stated warranty period. WARRANTY CLAIMS Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranty Tools Gone Mad Pty Ltd only sells brand named tools that are of high quality. Although rare if the item you purchase appears faulty, unless otherwise stated in the listing, Tools Gone Mad Pty Ltd offers a 12 Months Limited Warranty on all tools and batteries except for those items listed under Warranty Exclusions. This warranty period is valid from the date of the purchase and is subject to our terms and conditions and applies to the original purchaser only. Where the product was sold as a package or as part of a kit we will only fulfil the warranty obligation on the defective product only. Please note that power tool accessories, attachments and consumables, including but not limited to chucks, collets, grinder flanges, dust bags, brushes, O-rings, seals and bearings are warranted for a period of 3 months. Warranty Exclusions and Limitations This warranty is limited to defects in manufacture and material ultimately leading to premature failure. The warranty will not cover products that have failed due to normal wear and tear, where repairs or alterations have been attempted by others, damage due to misuse, accidental damage, improper maintenance or external influences such as water or fire. All of these factors may shorten the life of the tool but are not the result of defective manufacturing. We do not provide a warranty for consumable products, accessories or consumable wear and tear parts, such as, but not restricted to: Drill Bits, Driver Bits, All Tool Storage (unless specified), Globes, Collets, Grinder Discs, Saw Blades, Other Blades, Hole saws, Tape Measures, Earplugs, Charger Fans, Router Bits, Brushes, Triggers, Bearings, Seals, Driver Blades, Etc. Knipex, Wiha and Wera specifically exclude replaceable blades, insert bits, tweezers and ceramic screwdrivers from any warranty claims. These products are either consumable or wear easily and not covered for breakage. CLOSE PROUDLY AUSTRALIAN OWNED GST TAX INVOICE SUPPLIED SHIPPED WITHIN ONE BUSINESS DAY WARRANTY CATEGORIES Milwaukee Accessories Milwaukee Battery & Charger Milwaukee Cases & Bags Milwaukee 12V Skins Milwaukee 12V Kits & Combos Milwaukee 18V Skins Milwaukee 18V Kits & Combos Bahco Dewalt Estwing GearWrench Hitachi Irwin Japanese Knives & Accessories Knipex Makita Stahlwille Stiletto Other Included: (1) Suehiro 5050 Cerax #5000 Grit Ceramic Japanese Finishing Whetstone Water Stone (1) Nagura Flattening Stone (1) Plastic Base with Rubberised Feet for Stability when Sharpening NOTE: ALL INSTRUCTIONS AND INFORMATION ARE IN JAPANESE THE BEST SOURCE OF INFORMATION FOR USE AND CARE IS YOUTUBE PLEASE ASK IF YOU NEED A RECOMMENDED INSTRUCTIONAL VIDEO Background: Suehiro, a Japanese waterstone manufacturer from Niigita province in Japan, has a long history of producing high quality, yet affordable ‘toishi’ (sharpening stones). For many years now, they have produced an outstanding range of sharpening stones and continue to produce them today. Quality is of utmost importance to Suehiro and that is made evident in his sharpening stones. A stone bought from them 30 years ago performs in the same way when used today. In Japan, you will likely see Suehiro sharpening stones almost everywhere; from department stores, home centres, and fine cutlery dealers. Description: This Professional-Series #5000 Grit Suehiro Cerax Ceramic Japanese Finishing Whetstone is perfect for professionals and anyone else who loves sharp cooking knives at home. Made in Japan, it is a fine grit stone perfect for finishing, honing or polishing all types of kitchen and fishing knives that have already been sharpened on a lower grit stone such as the Suehiro Cerax #1000 Grit Stone. It also has workshop applications and can be used for the likes of planer blades and chisels. Also used in salons for keeping scissors in top notch cutting condition. Suitable for various kinds of blades from stainless steel to steel blades including longer knives. Specifications: Brand: Suehrio Product No: 5050 Finishing Whetstone Grit ＃5000（WA／C） Whetstone Size: 205×73×23mm Package Size: 273×105×53mm Weight: Appr. 980g JAN Code 4966684080201 Using Suehiro Stones: It is recommended that Suehiro Cerax stones are not left to soak too long in water. Five minutes of soaking before use is quite enough. The surface of the stones can erode if they are immersed for too long. Don’t see this as a drawback. It happens because relatively little bonding material is used in producing the stones: less bonding material means faster cutting as dull particles break loose to allow fresh, sharp grit to come into play. When you use the knife frequently it will, over the course of time, hollow out a bit. Fortunately you can easily fix this problem using a lapping plate. (not supplied) Suehiro 5050 Cerax #5000 Grit Ceramic Japanese Finishing Whetstone Water Stone Description PAYMENT SHIPPING TERMS CONTACT US Included: (1) Suehiro 5050 Cerax #5000 Grit Ceramic Japanese Finishing Whetstone Water Stone (1) Nagura Flattening Stone (1) Plastic Base with Rubberised Feet for Stability when Sharpening NOTE: ALL INSTRUCTIONS AND INFORMATION ARE IN JAPANESE THE BEST SOURCE OF INFORMATION FOR USE AND CARE IS YOUTUBE PLEASE ASK IF YOU NEED A RECOMMENDED INSTRUCTIONAL VIDEO Background: Suehiro, a Japanese waterstone manufacturer from Niigita province in Japan, has a long history of producing high quality, yet affordable ‘toishi’ (sharpening stones). For many years now, they have produced an outstanding range of sharpening stones and continue to produce them today. Quality is of utmost importance to Suehiro and that is made evident in his sharpening stones. A stone bought from them 30 years ago performs in the same way when used today. In Japan, you will likely see Suehiro sharpening stones almost everywhere; from department stores, home centres, and fine cutlery dealers. Description: This Professional-Series #5000 Grit Suehiro Cerax Ceramic Japanese Finishing Whetstone is perfect for professionals and anyone else who loves sharp cooking knives at home. Made in Japan, it is a fine grit stone perfect for finishing, honing or polishing all types of kitchen and fishing knives that have already been sharpened on a lower grit stone such as the Suehiro Cerax #1000 Grit Stone. It also has workshop applications and can be used for the likes of planer blades and chisels. Also used in salons for keeping scissors in top notch cutting condition. Suitable for various kinds of blades from stainless steel to steel blades including longer knives. Specifications: Brand: Suehrio Product No: 5050 Finishing Whetstone Grit ＃5000（WA／C） Whetstone Size: 205×73×23mm Package Size: 273×105×53mm Weight: Appr. 980g JAN Code 4966684080201 Using Suehiro Stones: It is recommended that Suehiro Cerax stones are not left to soak too long in water. Five minutes of soaking before use is quite enough. The surface of the stones can erode if they are immersed for too long. Don’t see this as a drawback. It happens because relatively little bonding material is used in producing the stones: less bonding material means faster cutting as dull particles break loose to allow fresh, sharp grit to come into play. When you use the knife frequently it will, over the course of time, hollow out a bit. Fortunately you can easily fix this problem using a lapping plate. (not supplied) PayPal: For fastest despatch please use Paypal (usually instant if linked to your bank account or credit card)as this will ensure your order is shipped as quickly as possible. Please note that if you choose the PayPal e-Cheque option, your payment is not instant and may take 3-5 days to clear depending on your bank. We will only ship to your registered eBay or PayPal address – no exceptions. Please understand that this is due to seller and buyer protection policies. If you want us to ship to a different address please change it during checkout. Bank Deposit: If you would prefer to pay by Bank Deposit we can provide you with our account details. Direct Deposit can take 2-3 business days for payment to clear. Please leave your eBay username as reference to allow us to easily identify your payment. We will post the next business day after a cleared payment to our bank account. DOMESTIC SHIPPING Our commitment is to ship the next business day. Depending on your address and the item to be shipped, some orders may incur a small surcharge. We can only ship to your registered eBay or PayPal address. If you want us to ship to a different address please change it during checkout. All orders are shipped via Australia Post eParcel or by Courier depending on your location and the size of your order. Tracking is available on request so please don’t hesitate to ask if has not already been uploaded to eBay. Some orders cannot be sent to a PO Box and we may request a physical address. Normal Delivery Estimated delivery times after dispatch for delivery are: Brisbane Metro: 1-3 business days Sydney Metro , QLD Country Near, ACT: 3-4 business days Melbourne Metro, NSW Country: 4-5 business days Adelaide Metro, VIC Country, Tasmania: 5-6 business days Perth Metro, Far North Qld: 5-7 business days WA Country Near, NT: 6-8 business days WA Country Far, NT Far, External Territories: 8-12 business days Express Post Option Some of our listings offer an Express Postage option. Express deliveries are delivered the next business day if your location is within the Express Parcel Network as determined by Australia Post. For locations outside the Express Parcel Network delivery will be faster than regular post but not guaranteed to be next business day. INTERNATIONAL SHIPPING International shipping is being made available progressively to selected countries. At this stage we are only shipping to countries where we have confidence delivery will occur in a reasonable timeframe. If your country is not yet in our shipping destinations and you would like a quote, please message us through eBay and we will be happy to give a response one way or the other. Orders are shipped with Australia Post “International Post Standard” which is tracked and insured to $100 AUD. Delivery estimates of 7-15 business days may not be completely accurate due to current and ongoing international events. All duties and taxes (where applicable) on entry to your country are the customer’s obligation. Orders cannot be returned to sender if you choose not to pay customs charges and we cannot pay them on your behalf. If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result. RESTRICTED OR DANGEROUS ITEMS, COMPLIANCE AND CERTIFICATION IN DIFFERENT COUNTRIES: Different countries have different rules and certification requirements for different products. An example of this is tools for the electrical industry including hand tools rated for use to 1000V. What is legal in one county, may not be legal in another. Knives and blades (including kitchen knives and box cutters) may be subject to import restrictions in some countries. Customs may intercept and confiscate items considered restricted by your country’s laws. By purchasing these types of items (not limited to the examples) from our store, you are accepting responsibility for knowing and complying with your country’s standards and requirements. You are also acknowledging that you are over 18 years of age, or whatever age limit applies in your country, for legally allowing you to own and purchase these items. We will not accept a return or provide a refund on the basis that you failed to conduct this due diligence. Buyer Use At Their Own Risk. Under no circumstances shall Tools Gone Mad Pty Ltd or any employee be held responsible for any damage or personal injury resulting from the use of these or any tool or accessory sold. Owners assume all risk when using items they have purchased. This is a term of the sale you agree to when purchasing any item from Tools Gone Mad Pty Ltd. Your confirmation to buy is an agreement to these terms of sale. We are not obligated to provide instruction on the use of any products sold. Please Note: Where a Product Manual is supplied, it is the responsibility of the purchaser and end user to read all safety warnings, instructions, illustrations and specifications provided with the power tool to minimise risks involved in the operation of the tool. Failure to follow all instructions may result in electric shock, fire and/or serious injury. RETURNS POLICY Change of Mind Tools Gone Mad Pty Ltd will provide a 30-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 30 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging as we have to be able to resell the item as NEW again. Please note that we do not offer Free Returns. This service is available by subscribing to eBay Plus but not through us. You will be responsible for all shipping costs including the original postage charge even if your item was sent “Free Postage”. Dead on Arrival (DOA) or Faulty Item Cases Tools Gone Mad Pty Ltd will provide a 30-day return policy from day of invoice on all items. If the purchaser finds that the item is not as described, or damaged due to insufficient packaging, or dead on arrival, then a replacement or refund will be processed according to the customer’s preference. The cost of returning the item will be met by Tools Gone Mad Pty Ltd. No fees will be administered to the customer. Warranty Claim and Returns Procedure In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Tools Gone Mad Pty Ltd via eBay messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases, the return postage fee will be shouldered by the customer. Once item has been received, inspected and assessed, a repair, replacement or refund payment (whatever is applicable to the circumstance) will be completed. Tools Gone Mad Pty Ltd will cover the cost of returning the repaired or replaced item within the stated warranty period. WARRANTY CLAIMS Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranty Tools Gone Mad Pty Ltd only sells brand named tools that are of high quality. Although rare if the item you purchase appears faulty, unless otherwise stated in the listing, Tools Gone Mad Pty Ltd offers a 12 Months Limited Warranty on all tools and batteries except for those items listed under Warranty Exclusions. This warranty period is valid from the date of the purchase and is subject to our terms and conditions and applies to the original purchaser only. Where the product was sold as a package or as part of a kit we will only fulfil the warranty obligation on the defective product only. Please note that power tool accessories, attachments and consumables, including but not limited to chucks, collets, grinder flanges, dust bags, brushes, O-rings, seals and bearings are warranted for a period of 3 months. Warranty Exclusions and Limitations This warranty is limited to defects in manufacture and material ultimately leading to premature failure. The warranty will not cover products that have failed due to normal wear and tear, where repairs or alterations have been attempted by others, damage due to misuse, accidental damage, improper maintenance or external influences such as water or fire. All of these factors may shorten the life of the tool but are not the result of defective manufacturing. We do not provide a warranty for consumable products including accessories or consumable wear and tear parts, such as, but not restricted to: Drill Bits, Driver Bits, All Tool Storage (unless specified), Globes, Collets, Grinder Discs, Saw Blades, Other Blades, Hole saws, Tape Measures, Earplugs, Charger Fans, Router Bits, Brushes, Triggers, Bearings, Seals, Driver Blades, Etc. Knipex, Wiha and Wera specifically exclude replaceable blades, insert bits, tweezers and ceramic screwdrivers from any warranty claims. These products are either consumable or wear easily and not covered for breakage. Due to recent eBay policy changes we can no longer take calls directly to us. You can however still contact us directly via eBay messages by clicking here, we will get back to you shortly. Due to recent eBay policy changes we can no longer take calls directly to us. You can however still contact us directly via eBay messages, we will get back to you shortly. Other items you may also like Medium – Sabitoru CKK Japanese Rust Eraser/Stain Remover SABITO-RU Made in Japan $23.95 VIEW ITEM SK-11 150/600 Grit Diamond Plate – Ceramic Lapping Flattening Sharpening Stone $94.70 VIEW ITEM Fine – Sabitoru CKK Japanese Rust Eraser/Stain Remover SABITO-RU Made in Japan $23.95 VIEW ITEM Lansky Professional 5 Hone Serrated Straight Edge Knife Sharpening System- LKCPR $134.90 VIEW ITEM GENERAL LINKS HOME ADD TO FAVOURITES FEEDBACK ALL CATEGORIES HELP / SUPPORT ABOUT US ABOUT US Tools Gone Mad is an online retailer focused on supplying brand new, quality and genuine products at competitive prices with exceptional service. We have been trading successfully on eBay since 2007. We are an Australian GST Registered Business. We supply a Tax Invoice with every purchase. CLOSE SHIPPING SHIPPING DOMESTIC SHIPPING Our commitment is to ship the next business day. Depending on your address and the item to be shipped, some orders may incur a small surcharge. We can only ship to your registered eBay or PayPal address. If you want us to ship to a different address please change it during checkout. All orders are shipped via Australia Post eParcel or by Courier depending on your location and the size of your order. Tracking is available on request so please don’t hesitate to ask if has not already been uploaded to eBay. Some orders cannot be sent to a PO Box and we may request a physical address. Normal Delivery Estimated delivery times after dispatch for delivery are: Brisbane Metro: 1-3 business days Sydney Metro , QLD Country Near, ACT: 3-4 business days Melbourne Metro, NSW Country: 4-5 business days Adelaide Metro, VIC Country, Tasmania: 5-6 business days Perth Metro, Far North Qld: 5-7 business days WA Country Near, NT: 6-8 business days WA Country Far, NT Far, External Territories: 8-12 business days Express Post Option Some of our listings offer an Express Postage option. Express deliveries are delivered the next business day if your location is within the Express Parcel Network. For locations outside the Express Parcel Network delivery will be faster than regular post but not guaranteed to be next business day. INTERNATIONAL SHIPPING International shipping is being made available progressively to selected countries. At this stage we are only shipping to countries where we have confidence delivery will occur in a reasonable timeframe. If your country is not yet in our shipping destinations and you would like a quote, please message us through eBay and we will be happy to give a response one way or the other. Orders are shipped with Australia Post “International Post Standard” which is tracked and insured to $100 AUD. Delivery estimates of 7-15 business days may not be completely accurate due to current and ongoing international events. All duties and taxes (where applicable) on entry to your country are the customer’s obligation. Orders cannot be returned to sender if you choose not to pay customs charges and we cannot pay them on your behalf. If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result. RESTRICTED OR DANGEROUS ITEMS, COMPLIANCE AND CERTIFICATION IN DIFFERENT COUNTRIES: Different countries have different rules and certification requirements for different products. An example of this is tools for the electrical industry including hand tools rated for use to 1000V. What is legal in one county, may not be legal in another. Knives and blades (including kitchen knives and box cutters) may be subject to import restrictions in some countries. Customs may intercept and confiscate items considered restricted by your country’s laws. By purchasing these types of items (not limited to the examples) from our store, you are accepting responsibility for knowing and complying with your country’s standards and requirements. You are also acknowledging that you are over 18 years of age, or whatever age limit applies in your country, for legally allowing you to own and purchase these items. We will not accept a return or provide a refund on the basis that you failed to conduct this due diligence. CLOSE PAYMENT PAYMENT PayPal: For fastest despatch please use Paypal (usually instant if linked to your bank account or credit card)as this will ensure your order is shipped as quickly as possible. Please note that if you choose the PayPal e-Cheque option, your payment is not instant and may take 3-5 days to clear depending on your bank. We will only ship to your registered eBay or PayPal address – no exceptions. Please understand that this is due to seller and buyer protection policies. If you want us to ship to a different address please change it during checkout. Bank Deposit: If you would prefer to pay by Bank Deposit we can provide you with our account details. Direct Deposit can take 2-3 business days for payment to clear. Please leave your eBay username as reference to allow us to easily identify your payment. We will post the next business day after a cleared payment to our bank account. CLOSE TERMS AND CONDITIONS TERMS AND CONDITIONS Buyer Use At Their Own Risk. Under no circumstances shall Tools Gone Mad Pty Ltd or any employee be held responsible for any damage or personal injury resulting from the use of these or any tool or accessory sold. Owners assume all risk when using items they have purchased. This is a term of the sale you agree to when purchasing any item from Tools Gone Mad Pty Ltd. Your confirmation to buy is an agreement to these terms of sale. We are not obligated to provide instruction on the use of any products sold. Please Note: Where a Product Manual is supplied, it is the responsibility of the purchaser and end user to read all safety warnings, instructions, illustrations and specifications provided with the power tool to minimise risks involved in the operation of the tool. Failure to follow all instructions may result in electric shock, fire and/or serious injury. RETURNS POLICY Change of Mind Tools Gone Mad Pty Ltd will provide a 30-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 30 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging as we have to be able to resell the item as NEW again. Please note that we do not offer Free Returns. This service is available by subscribing to eBay Plus but not through us. You will be responsible for all shipping costs including the original postage charge even if your item was sent “Free Postage”. Dead on Arrival (DOA) or Faulty Item Cases Tools Gone Mad Pty Ltd will provide a 30-day return policy from day of invoice on all items. If the purchaser finds that the item is not as described, or damaged due to insufficient packaging, or dead on arrival, then a replacement or refund will be processed according to the customer’s preference. The cost of returning the item will be met by Tools Gone Mad Pty Ltd. No fees will be administered to the customer. Warranty Claim and Returns Procedure In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Tools Gone Mad Pty Ltd via eBay messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases, the return postage fee will be shouldered by the customer. Once item has been received, inspected and assessed, a repair, replacement or refund payment (whatever is applicable to the circumstance) will be completed. Tools Gone Mad Pty Ltd will cover the cost of returning the repaired or replaced item within the stated warranty period. WARRANTY CLAIMS Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranty Tools Gone Mad Pty Ltd only sells brand named tools that are of high quality. Although rare if the item you purchase appears faulty, unless otherwise stated in the listing, Tools Gone Mad Pty Ltd offers a 12 Months Limited Warranty on all tools and batteries except for those items listed under Warranty Exclusions. This warranty period is valid from the date of the purchase and is subject to our terms and conditions and applies to the original purchaser only. Where the product was sold as a package or as part of a kit we will only fulfil the warranty obligation on the defective product only. Please note that power tool accessories, attachments and consumables, including but not limited to chucks, collets, grinder flanges, dust bags, brushes, O-rings, seals and bearings are warranted for a period of 3 months. Warranty Exclusions and Limitations This warranty is limited to defects in manufacture and material ultimately leading to premature failure. The warranty will not cover products that have failed due to normal wear and tear, where repairs or alterations have been attempted by others, damage due to misuse, accidental damage, improper maintenance or external influences such as water or fire. All of these factors may shorten the life of the tool but are not the result of defective manufacturing. We do not provide a warranty for consumable products, accessories or consumable wear and tear parts, such as, but not restricted to: Drill Bits, Driver Bits, All Tool Storage (unless specified), Globes, Collets, Grinder Discs, Saw Blades, Other Blades, Hole saws, Tape Measures, Earplugs, Charger Fans, Router Bits, Brushes, Triggers, Bearings, Seals, Driver Blades, Etc. Knipex, Wiha and Wera specifically exclude replaceable blades, insert bits, tweezers and ceramic screwdrivers from any warranty claims. These products are either consumable or wear easily and not covered for breakage. CLOSE CONTACT US CONTACT US Due to recent eBay policy changes we can no longer take calls directly to us. You can however still contact us directly via eBay messages by clicking here, we will get back to you shortly. Due to recent eBay policy changes we can no longer take calls directly to us. You can however still contact us directly via eBay messages, we will get back to you shortly. CLOSE NEWSLETTER Add us to your favorites to receive exclusive discounts and be kept upto date with our latest products and off SUBSCRIBE NOW © 2019 Tools Gone Mad Pty Ltd, All Rights Reserved.
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